WBFAA
The Western Burglar and Fire Alarm Association has contracted with CMOOR to developed one of the most strategic online learning projects in the history of the security industry. CMOOR will be developing a four-year online Electrician apprenticeship program to be utilized across the state of California and then adopted throughout the US.

CMOOR is currently working with Brinks to produce Brinks Technical University, an online school for new hires and others who need to be brought up to speed fast on the Brinks company products, technical installation procedures, protocols and policies. The class, designed by CMOOR, will be a 40 hour tutorial for the company’s 1,200 technicians and installers, who formerly had to attend training classes all over the US. Brinks University will launch in Fall of 2005.

When Bosch unveiled its Easy Series, a new intrusion control panel system, the company needed to train more than 20,000 installers and salespeople worldwide. CMOOR stepped up to the challenge and is now handling the media development of the company’s training site, which will offer a free, three-hour course on the new product’s specifications and installation. Over the course of the year, the site will be translated into more than 20 languages.

As a manufacturer of security smart cards and card readers, HID had a problem. Customer service spent a lot of time fixing improperly placed orders from customers who tried to order their encoded cards online. To walk them through the process of ordering correctly, and to help them understand the products they were ordering better, HID contracted with The CMOOR Group to develop an online tutorial on the technical nature of its iClass smart card products, and “How To Order” guide. Launch in June 2005, the eLearning program is expected to reduce call center maintenance and wrong orders, while also serving as a good educational tool for the sales force and installers.

As the world’s largest authority on compliance issues, Underwriter’s Laboratories relies on CMOOR to manage its UL University website, which provides more than 1,000 training courses on subjects as diverse as worldwide technical manufacturing requirements, Six Sigma, ISO certifications and a wide variety of quality management topics. Online training content was provided by several suppliers; however, CMOOR produced more than 20 custom courses for the University, developed a Learning Management System for the site, and manages student’s online payment for the courses, which generally run between $59 and $129 each. Formerly, UL had more than 350 trainers who spanned the globe giving face-to-face courses on these subjects. It was a break-even operation that couldn’t keep up with student demand. Today, the operation is much more streamlined, and well beyond the $5 million mark in profitability for the year.